Club Kiana

Chalet Kiana continues to differentiate itself from the crowd! We're now launching Club Kiana - membership is free...but it's only open to returning clients!


So what's it all about? There are five aspects to membership that should interest you:

1. Discounts on our rates - rising
2. Security Deposits - banished
3. Leave your skis with us - for free
4. Blog with us
5. Party
   

1. Discounts on our rates

For returning clients, we're offering a rising scale of discounts on our published rates. Members (i.e. returning clients who have posted a review on Holiday Rentals or Abritel) can claim a 2.5% discount on their first return visit, rising to 5.0% on their second return visit...and so on, up to a full 10% discount on peak weeks (Christmas, New Year, Half Term and Easter) and a staggering 20% on all other weeks. Generous or foolish; I'm not sure which?!

2. Security Deposits
Security deposits are banished from now on! You've been before, and didn't trash the place, so we're guessing you'll behave similarly next time! We've had three significant breakages this year, two in the chalet and one in the apartment. But we didn't hold back any client security deposits; nor did we send the bill to any of them! We just got on with it and fixed it. We didn't spot the broken arm on the new sofa in the apartment until well after the offending guests had left & we'd handed back their deposit (clever rearrangement of the sofa meant it wasn't obvious!). Nor did we spot the broken glass inner door in the oven - but our guests owned up, we got it fixed and swallowed the cost! We did spot the broken glass panel in the sliding door, which cost an arm and a leg to fix, but we left it at that. Too nice? Probably, but we're learning!

3. Leave your skis with us
If you're a Club Kiana member (it's a really tacky name, I know, so I'm going to have to ask readers for inspiration on an alternative - watch the blog!), you can leave your skis with us when you leave. We'll get them tidied up at the end of the season so that they're sharp-edged and waxed for your return.

4. Blog with us
Yes, we're happy to let members contribute to our blog; just let us know by sending us an e-mail (chaletkiana@mac.com) and we'll sort you out as a contributor.

5. Party
Every year we're going to hold a drinks party, for Club Kiana clients. The drinks party will be held in London and will give us a chance to meet our clients (rather than just send them e-mails and receive their cheques!). We're not only looking forward to meeting you and hearing how much you enjoyed yourselves, but also, we'd like to hear from you first-hand what more we can do to make Kiana and Les Contamines a great place to take a break.

If there are other aspects to membership that you'd like to see, please let us know!